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FAQ's

Currently Hoyts, Village, Event, Greater Union and Birch Carroll and Coyle and Palace Cinemas and some theme parks and attractions have E-voucher (email) tickets available. Tickets can be printed from the email or email link received after placing the order.
All orders incur a $2.50 flat rate postage & handling charge for standard post. There is also a Registered Post option for $5.50 and an Express Post option for $7.00.
Normally orders are sent out the same day or next business day. During peak times (Christmas, School Holidays etc) these processing times may increase slightly due to demand.
Most orders leave via Australia Post standard delivery, this can range from 1-5 business days, however if you live outside of the Australia Post Metro region, or in Western Australia/North Territory this can take up to 7 business days depending on your location. Please note this is a guide only, it is up to Australia Post to deliver your items to you.
Most tickets are valid between 6 and 9 months. Some premium tickets are between 9 and 12 months. Hoyts E-Vouchers, Candy Bar Combo, Trio and Choc Top Vouchers are valid between 3 and 6 months. Village, Event, Greater Union and Birch, Carroll & Coyle E-Vouchers are valid between 5 and 8 months.
Tickets are not able to be used for special events at any cinema.
The last three digits printed on the signature panel on the back of your credit card.
All tickets for Hoyts, Village, Event, Greater Union and Birch Carroll & Coyle can be used for 3D, VMax (Village, Event, Greater Union and Birch Carroll & Coyle) and Xtremescreen (Hoyts). However, this does incur a surcharge which is payable at the box office or online when redeeming the tickets for your session. Tickets are not valid for Special Events.
Most physical tickets can be replaced if lost in the mail, we are unable to cancel/refund any E-Vouchers for incorrect choice, incorrect email addresses or lost emails. If you realise your email address is incorrect and you have ordered e-vouchers, please call us to organise correct email for your tickets to be sent to.
Yes the Hoyts, Village, Event, Greater Union, Birch Carroll & Coyle cinema tickets can be used to book online at their respective brands, however booking fees may apply.
 
We are unable to ship products to international addresses at this time.
 
 
Any further questions, call us on 1800 352 600 or send us an email.